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Privacy Policy

Last updated: April 19, 2026

1. Introduction

Silvergrove ("we", "our", or "us") operates an Intelligent Document Processing (IDP) platform that uses artificial intelligence to extract, validate, and triage documents. This Privacy Policy describes how we collect, use, store, and protect information when you use our website (silvergrove.in) and our document processing services.

2. Information We Collect

2.1 Information You Provide

  • Contact information: Name, email address, phone number, and company name submitted through our booking or contact forms.
  • Documents: Files uploaded to our platform for processing, which may include identity documents (Aadhaar, PAN), financial statements, medical records, legal contracts, and other business documents.
  • Account data: Credentials and preferences when you create an account on our platform.

2.2 Information Collected Automatically

  • Device and browser information, IP address, and access timestamps.
  • Usage data such as pages visited, features used, and processing logs.
  • Cookies and similar technologies for analytics and session management.

3. How We Use Your Information

  • Document processing: To extract data, validate fields, run compliance checks, and generate structured output from your uploaded documents.
  • Service delivery: To operate, maintain, and improve our IDP platform and related services.
  • Communication: To respond to inquiries, send service updates, and provide support.
  • Compliance: To meet legal obligations, enforce our terms, and maintain audit trails as required by applicable regulations.
  • Analytics: To understand usage patterns and improve extraction accuracy and platform performance.

4. Document Data & AI Processing

Our platform processes documents using AI models for extraction and validation. We want you to understand:

  • Uploaded documents are processed in real-time and are not used to train our AI models.
  • Extracted data is stored only for the duration necessary to deliver results and maintain audit logs as required by your agreement.
  • All document processing occurs on secured infrastructure with encryption in transit (TLS 1.3) and at rest (AES-256).
  • You may request deletion of all processed documents and extracted data at any time.

5. Data Sharing & Third Parties

We do not sell your personal information or document data. We may share data only in the following circumstances:

  • Service providers: Cloud infrastructure (Google Cloud Platform), AI model providers, and analytics tools that are contractually bound to protect your data.
  • Legal requirements: When required by law, court order, or governmental authority.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Document processing data is retained per the terms of your service agreement. Contact and account information is retained for the duration of our business relationship plus any mandatory retention period.

7. Data Security

We implement industry-standard security measures including encryption, access controls, audit logging, and regular security assessments. All document data is encrypted in transit and at rest. Access to sensitive data is restricted to authorized personnel on a need-to-know basis.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to or restrict certain processing activities.
  • Request a copy of your data in a portable format.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at hello@silvergrove.in.

9. Cookies

We use essential cookies for site functionality and analytics cookies to understand how visitors interact with our website. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Silvergrove
Email: hello@silvergrove.in
Website: silvergrove.in